|
|
|
|
|
There is a Telephone Crisis Helpline
that people with mental health
problems anywhere in Surrey and
North East Hampshire can call in
times of crisis or distress.
0300 456 8342
The service is funded by NHS Surrey
and provided by Surrey and Borders
Partnership NHS Foundation Trust. It
is staffed by care professionals who
are experienced in working with
people with mental health issues.
The Crisis Helpline is available out
of hours from 5.00pm to 9.00am
Monday to Friday with 24-hour cover
at weekends including Bank Holidays.
If the lines are busy, the call will
be diverted to an answer-phone which
will enable the caller to leave
their contact details for someone to
call back within half an hour.
In normal office hours the phone
will be answered by a trained member
of staff and the call will be
directed to the appropriate day time
Community Mental Health Team or
Service who can provide support and
undertake a crisis screening
assessment.
Details of calls will normally be
kept confidential but the caller
will be informed if it is necessary
to pass information to other
relevant agencies or professionals
to obtain additional care and
support.
Information may also be passed on if
there is concern that the caller or
others are at risk of serious harm
or if a court orders it or If the
information is essential for the
investigation of a serious crime.
Download an information leaflet
about the helpline.
|
|
|
 |
|
